FAQ

Who do I call for orders and questions?

We have customer service teams in both our Mansfield, OH and Indianapolis, IN locations who are familiar with every Interstate account. Our customer service hours and toll free numbers are listed below!

Mansfield, OHIO:
800-472-5790
Monday - Friday: 7:00 am to 6:00 pm

Indianapolis, INDIANA:
800-506-4703
Monday - Friday: 8:00 am to 5:30 pm

Can Interstate process VSP orders?

Interstate Optical is a VSP Contract Laboratory (VSP Contract #104) and we can process all VSP Signature Plan and Value Plan Rx orders via Eyefinity.

What makes Interstate Optical different from other laboratories?

Your laboratory can either add to your growth and success or be a brick around the neck of your practice. Our precision optics, tight tolerances, fast turnaround, breadth of products, and after-the-sale support all contribute to your success, but most of all, our people make the difference. Call us to see for yourself!

How do I set up an account with Interstate?

Setting up an account with Interstate is easy! Simply click here for our account application. Complete the two page application and fax it to us at 1-800-342-4136, or email it to AWoodrow@interstateoptical.com.

If you'd just like us to send you more information on Interstate Optical, simply email AWoodrow@interstateoptical.com and request our information packet. Be sure to include your office name and address for us!

Can Interstate process EyeMed orders?

Yes! Both Interstate Optical Mansfield and Interstate Optical Indianapolis are EyeMed providing labs and can process all EyeMed orders via Vision Web.